Due to stuff up with original hotel, we ended up at the Plataran as a second choice. However, the choice was excellent in the end. We got to the hotel at about 11pm, tired and frustrated due to original stuff up. We were greeted with big smiles and a cold drink. Staff were very friendly and took care of the booking. Shown to our private villa with private pool. Lovely outside shower and bath. Nothing was too difficult for the staff...breakfast at the villa, getting a takeaway of spit roast pig, heating up another take away meal..very accommodating and flexible. They matched all the inclusions of the previous booking including a 2h spa and romantic dinner for 2. On one night we found the bath filled with rose petals...very romantic! The hotel also had regular free drop offs and pick ups from Seminyak and Kuta. All in all, a very enjoyable stay and would recommend the hotel!